Updated Articles

  1. Pathways Illustration charge vs Provider published charge

    Costs and charges that have been returned in Pathways using our calculations engine cannot be derived by adding the sum of provider brochure published charges. The calculations engine is more complex and utilises many different factors to provide an...
  2. Why is there a negative transaction cost?

    Transaction costs are taken from the Mifid ii feed.  In some cases, due to reporting requirements which allow for delay impact, this can result in a negative transaction cost.  The delay impact is caused by the difference between the price immediate...
  3.  Synaptic Pathways - Off-Platform Holdings

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  4.  Synaptic Pathways - Contacts

    Your browser does not support HTML5 video. How to create a Contact in Synaptic Pathways ...
  5. How much is Synaptic Pathways?

    The application  starts at £50  per user per month  (discounts available for  non-profits ) .  You can  access the  application on  the  Salesforce App Store .   Fo r more inform a tion  please contact  our team on   hel...
  6. Can I have a trial version?

    A 30-day trial is available on the  Salesforce App Store . The trial can be converted to a standard licence at the end of the trial to provide full access to the Synaptic Pathways application.  R esearch  entered   into Synaptic Pathway...
  7. Setup - Attitude to Risk Questionnaire

    To send Attitude to Risk Questionnaires (ATRQ) direct to your clients to complete, you must set up a unique URL for your system.  The URL will be sent in an email to the client and will show in their browser, so you should choose a name that the cli...
  8. 'Something has gone wrong' error in Research

    You can receive a 'Something has gone wrong' error for a number of reasons. This can be related to the data inputted. In one example, an error was returned when trying to calculate results in Research. The error occurred due to the initial value o...
  9.  Synaptic Pathways - How to reset a users password

    Your browser does not support HTML5 video. How an Administrator can reset a users password in Synaptic Pathways ...
  10.  Synaptic Pathways - How to reset a users password

    Your browser does not support HTML5 video. How an Administrator can reset a users password in Synaptic Pathways ...