Updated Articles

  1. How can I tell when a client has completed an Attitude to Risk Questionnaire?

    You will receive an email notification confirming the client has completed the questionnaire. There will also be a completed flag against the Attitude to Risk Questionnaire on the contact record.     ...
  2. Can I send an Attitude to Risk Questionnaire to the client to complete?

    Yes - You can find the 'Send to Client to Complete' button  at  the top right of an Attitude to Risk Questionnaire  screen . This will send an email to the client, where they can complete the questionnaire in their own time and send it back int...
  3. How do the Asset Allocations align to the Attitude to Risk Questionnaire?

    Moody’s Asset Allocations are aligned with the responses and scoring on the Attitude to Risk Questionnaire.  
  4. What Attitude to Risk Questionnaires are available?

    The Attitude to Risk Questionnaire is provided by market leaders A2Risk and was developed in conjunction with Moody’s Analytics.  
  5. Can I view the scoring method for the Attitude to Risk Questionnaire?

    Yes - the scoring method can be found within Configuration> Central Investment Strategy> Client Risk Questions & Answers .   ...
  6. Can we update the text on the Attitude to Risk Questionnaire when sending to a client?

    Within Configuration , under your Company Settings  Risk Questionnaire Message , you can enter additional text  which will  appear   alongside  the standard  email  information when sending an Attitude to Risk Questionnaire to a client to...
  7. What Support is available?

    Our Support Team will assist you with any queries you may have. For all user and technical queries, contact us on   Telephone: 0808 164 5463   Email: support@synaptic.co.uk   Sometimes it's faster and easier to find your answer online. ...
  8. What Training is available on Salesforce?

    Salesforce offers  Trailhead  as a  fun interactive  way to learn how to use their products. Synaptic Pathways is built on the Salesforce platform and we utilise native functionality offered by Salesforce. Trailhead is free to use and  can b...
  9. Do I have to follow a specific workflow?

    The system provides flexibility to follow workflows  such as  an Illustration, but also allows you to  switch  between tasks/area s .  Multiple tasks will appear as  separate  tabs on the navigation bar. This allows you to park one task, w...
  10. How reliable is the data collected for the Risk Ratings?

    Product Providers supply  their  data and the Risk Ratings are approved before publication. No qualitative overlay is applied to change the risk profile which is calculated solely  based on  projections of the underlying asset allocations.   ...