Updated Articles

  1. Homepage

    See below for key areas on the Synaptic Pathways Homepage: ...
  2. Sustainable Drawdown – why is the retirement age 65 and the term 19 years by default?

    The average retirement age is 65 years and the gender-neutral forecast life expectancy is 84 years. This equals a 19 year term.  These inputs can be changed, for example retiring at 67years, equals a 17-year term.
  3. My Synaptic Pathways screen doesn't look right - How can I resolve this?

    If you are having issues with the view of Synaptic Pathways, for e.g. aligned issues, this may be related to your browser. Ensure your browser is on the latest stable version.  Synaptic Pathways is best used on Google Chrome. See article What brow...
  4. When I click on the link to complete an Attitude to Risk Questionnaire, I get an error - why?

    Ensure you have setup your Attitude to Risk Questionnaire correctly. Check the steps within the article Setup - Attitude to Risk Questionnaire . The 'Default Web Address' field may not have been completed in the setup process. ...
  5. Why is the Portfolio Fact sheet 'view' button greyed out in the Compliance Details tab?

    The 'View'button is greyed out if you have selected a portfolio from our Discretionary Fund Managers, Multi-Assets &Insurance Distribution Directives. A fact sheet will not be available. Only Model & Bespoke Portfolios you have created will have a ...
  6. How do I remove the target amount red line from the graph?

    When within the Advanced Options screen of an Illustration, there is a Target Field at the top left of the graph. Entering a Target amount here will add a red target line within the graph, as seen below: This field can also be populated when us...
  7. Why can't I see withdrawals and contributions in the graph?

    If your client has invested a large initial lump sum with smaller contributions and withdrawals, it may appear as if the contributions and withdrawals are not appearing in the graph. They are included, but may appear small - as seen below: ...
  8. Will you be able to setup an end goal for a client at beginning of journey?

    Complete  the  illustration  journey  for your client , when you reach the Results  screen you  can   edit the details to  specify  a Target Amount and solve to an initial or regular contribution in the Advanced Options tab. ...
  9. Can I have multiple illustrations open at one time?

    Multiple tasks will appear as  separate  tabs on the navigation bar. This allows you to park one task, while using other areas of the system and then return to your task.   ...
  10. Can I duplicate an illustration?

    Yes - you will find an option to 'Duplicate Illustration' at the top right in the Illustration screen.