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To access Synaptic Webline through the Synaptic Suite, you will need to add your username and password with the Webline tab. Navigate to www.synaptic.co.uk . To logon onto the Synaptic Suite, click on the icon below: Enter your logon...
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When creating an Income Protection quote, Comparison reports are created once for each selected deferment period. For e.g. If a provider returns one deferment period for 13 weeks and does not support the 1 day deferment, they will only show on the 1...
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Sometimes your Internet settings can prevent connection from Webline to the providers’ extranet sites to complete the e-apply journey. To prevent this, follow the instructions below: Edge Open Microsoft Edge browser. Click on "More actions" lin...
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There could be a few reasons why you have not received a password reset email: Have you entered the correct Webline number and username? Have you checked your junk folder? Your email address may not be within your user details (you should have s...
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Instant Cover for Accident, Sickness and Unemployment is now available on Synaptic Webline. To apply for Accident, Sickness and Unemployment cover, Best Insurance requires you to pre-register before an application can be processed. Pre-register h...
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When running a quote in Synaptic Webline, an agency error indicates the system is unable to identify your agency or your agency is not recognised. You will need to ensure your agency is correct. Please see video Agency Codes or instructions below...
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How to check your agency code if Webline gives you a warning message 'no response'
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How to check your Webline settings if there are no quote response
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You can quote on joint life on a last survivor basis for a whole of life policy. When you have filled in client A and client B details, you need to select the 'cover basis' to be 'joint last survivor' as shown in the screen shot below. The dropdown...
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I cannot connect to a provider's extranet site to e-apply / buy now