Updated Articles

  1. How do I update my Webline password in the Synaptic Suite?

    To access Synaptic Webline through the Synaptic Suite, you will need to add your username and password with the Webline tab. Navigate to www.synaptic.co.uk . To logon onto the Synaptic Suite, click on the icon below: Enter your logon...
  2. Why is a Provider in the results screen, but not appearing in the Comparison Report?

    When creating an Income Protection quote, Comparison reports are created once for each selected deferment period. For e.g. If a provider returns one deferment period for 13 weeks and does not support the 1 day deferment, they will only show on the 1...
  3. How do I disable pop-ups?

    Sometimes your Internet settings can prevent connection from Webline to the providers’ extranet sites to complete the e-apply journey. To prevent this, follow the instructions below: Edge Open Microsoft Edge browser. Click on "More actions" lin...
  4. Why have I not received a password reset email?

    There could be a few reasons why you have not received a password reset email: Have you entered the correct Webline number and username? Have you checked your junk folder? Your email address may not be within your user details (you should have s...
  5. Can I get instant cover for Accident, Sickness and Unemployment?

    Instant Cover for Accident, Sickness and Unemployment is now available on Synaptic Webline. To apply for Accident, Sickness and Unemployment cover, Best Insurance requires you to pre-register before an application can be processed. Pre-register h...
  6. Why am I getting an agency error when generating a quote?

    When running a quote in Synaptic Webline, an agency error indicates the system is unable to identify your agency or your agency is not recognised. You will need to ensure your agency is correct. Please see video Agency Codes or instructions below...
  7. I get a warning message ‘no response’ on Webline – why is this?

    How to check your agency code if Webline gives you a warning message 'no response'
  8. Why do one (or more) providers not return quotes for me on Webline?

    How to check your Webline settings if there are no quote response
  9. Can I quote joint life insurance on Webline, which pays out on second death?

    You can quote on joint life on a last survivor basis for a whole of life policy. When you have filled in client A and client B details, you need to select the 'cover basis' to be 'joint last survivor' as shown in the screen shot below. The dropdown...
  10. When I click e-apply and buy now on Webline, I don’t get through to the providers website?

    I cannot connect to a provider's extranet site to e-apply / buy now