Updated Articles

  1. I get a warning message ‘no response’ on Webline – why is this?

    How to check your agency code if Webline gives you a warning message 'no response'
  2. Why do one (or more) providers not return quotes for me on Webline?

    How to check your Webline settings if there are no quote response
  3. Can I quote joint life insurance on Webline, which pays out on second death?

    You can quote on joint life on a last survivor basis for a whole of life policy. When you have filled in client A and client B details, you need to select the 'cover basis' to be 'joint last survivor' as shown in the screen shot below. The dropdown...
  4. When I click e-apply and buy now on Webline, I don’t get through to the providers website?

    I cannot connect to a provider's extranet site to e-apply / buy now
  5. Webline errors - something went wrong?

    Sometimes, although very rarely, something can go wrong. If you get an error which you do not know what has caused it after checking yourprovider panel, agency codes or commission settings, gather as much details as you possibly can (including scree...
  6. Why certain providers do not return quotes?

    How to check that providers and products are enabled in your panel
  7. Why do I get "Agency number mismatch" on Webline?

    How to fix 'agency number mismatch' on Webline
  8. Off-Platform Product Notes - LV= Smoothed Managed Funds Bond

    Fund Options The bond currently has five fund options. You can only choose one fund option at a time when investing in the bond. Switching You can change your fund option free of charge up to three times for each policy year but if you do ...
  9. Switching - Research Screen

    This article is a continuation of Switching - Creating within a client record For further information on Switch research, see article  Switching - Add Ceding Scheme ...
  10. Switching - Creating a Ceding Scheme from a Holding

    This article is a continuation of Switching - Add Ceding Scheme . Pull through a holding created with the contact record to use as a Ceding Scheme in Switching Research. To add a Ceding scheme, click  + Add Ceding Scheme: Click Use...