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To view the critical illness coverage table on Webline, navigate to ‘info’ on the top navigation bar and click on ‘Critical Illness Coverage Table’. This will open the table in a new tab. Please note the table is intended to be a guide only and fu...
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Webline offers business protection quotes which bring back results for Relevant Life policies if the search criteria is met. There is no specific option to select or filter results to display only Relevant Life policies but the quotes are returned f...
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Access to Webline is limited to certain countries only due to security reasons. We assess the global access gateway settings regularly and configure access from countries after they have been assessed to adhere to the security guidelines. You can se...
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To access Synaptic Webline through the Synaptic Suite, you will need to add your username and password with the Webline tab. Navigate to www.synaptic.co.uk . To logon onto the Synaptic Suite, click on the icon below: Enter your logon...
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When creating an Income Protection quote, Comparison reports are created once for each selected deferment period. For e.g. If a provider returns one deferment period for 13 weeks and does not support the 1 day deferment, they will only show on the 1...
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Sometimes your Internet settings can prevent connection from Webline to the providers’ extranet sites to complete the e-apply journey. To prevent this, follow the instructions below: Edge Open Microsoft Edge browser. Click on "More actions" lin...
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There could be a few reasons why you have not received a password reset email: Have you entered the correct Webline number and username? Have you checked your junk folder? Your email address may not be within your user details (you should have s...
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Instant Cover for Accident, Sickness and Unemployment is now available on Synaptic Webline. To apply for Accident, Sickness and Unemployment cover, Best Insurance requires you to pre-register before an application can be processed. Pre-register h...
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When running a quote in Synaptic Webline, an agency error indicates the system is unable to identify your agency or your agency is not recognised. You will need to ensure your agency is correct. Please see video Agency Codes or instructions below...
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How to check your agency code if Webline gives you a warning message 'no response'