Updated Articles

  1. Add New User

    Navigate to Users > Add New User By selecting this option, you can add new user accounts for Webline for your firm. Enter the new user details, selecting the relevant Logon Type : ‘Vendor Administrator’ – will allow the user to access a...
  2. View Your Details

    Select Users > View Your Details: This displays a summary of your user details: ...
  3. Password Reset

    If you would like to reset your Synaptic Webline password, you will need to do the following: Complete your Webline number and Username & click 'Send' This will send a password request through to your email address. Click the link 'Reset...
  4. Verifying your email address

    If there is no email address recorded within your account details, you will be prompted to verify your details when logging in. We have added this feature to help with any future password resets, as your password reset request will be emailed to yo...
  5. News Section

    In the News section you are able to view notifications, such as provider downtime and product releases. It is found within the top right of the screen. The red dot indicates there are news items available: *All information is based on tes...
  6. Leave Feedback

    Leave us feedback by clicking the purple icon on the bottom left of the screen: Click the relevant icon: Select an option and click Next: Tell us about your experience and click Next: ...
  7. Logging out of Webline

    To log out of the system, click on your name at the top right of the screen and select Sign Out. Your details cannot be changed from this area. Please contact the support team to request any changes on 0808 164 5463 Option 1. ...
  8. Settings

    The Settings tab on the top right of the screen allows you to view your Account Details, such as Company name and contact details.   Your company details cannot be changed from this area.  Please contact Support to request any changes to your A...
  9. Help

    The Help tab on the top right of the screen, provides you with access to the Knowledge Base, Help Videos, Support, Critical Illness Table, Provider Documents, Terms and Conditions for Webline and the Cookie Policy. ...
  10. Provider Documents

    To view or print Provider documents, click on the Display Help question mark at the top right of the screen: Click into Provider Documents . Within this section, you will find a list of providers. Click on the provider required and their avai...