New Articles

  1. How do I configure the Contacts tab to only view my clients?

    List Views can be configured within Synaptic Pathways. In this article, we will take you through cloning an existing view & creating multiple views to show the information you require.  All list views default to recently viewed records. Creating ...
  2. How do I configure the Research tab to only show my Research?

    List Views can be configured within Synaptic Pathways. In this article, we will take you through cloning an existing view & creating multiple views to show the information you require.  All list views default to recently viewed records. Creating ...
  3. Why is the RIY different for the target scheme of the consolidated schemes compared to the individual schemes target RIYs?

    We would not expect the RIY values for the consolidated ceding schemes amount (grouped together) and it’s corresponding target scheme RIY to be the same as when looking at each of the individual ceding schemes in isolation to their individual corres...
  4. Synaptic Pathways - Creating a Client Special Deal

    Your browser does not support HTML5 video. ...
  5. CIExpert Integration

    CIExpert is a leading and independent critical illness cover (CIC) comparison tool that creates in-depth analysis to enable advisers to understand and assess the best choice for their clients and arms them with the tools to convey the rationale to t...
  6. Set Synaptic as quote provider

    To set Synaptic as the default quote provider in CIExpert, select  the assessment you wish to work on Click on the Synaptic button Click Set as Favourite Synaptic will now be set as the default quote provider indicated by t...
  7. Link to CIExpert from Webline

    The link to CIExpert is displayed on the comparison results screen for Critical Illness quote requests. Log into Webline , enter Client details and click Next Select  the products for quote comparison and click N...
  8. Send quote results to CIExpert

    Click on the CIExpert button, select the quote comparison scenario you wish to review in CIExpert and click Send You will see a Success message to confirm the results for your selected scenario have been sent to CIExpert ...
  9. View Webline pricing in CIExpert

    Within CIExpert , you will see a screen with a list of your assessments.   Select the assessment you wish to work on  You will see the Client details imported from Synaptic  Webline Complete details...
  10. Applying direct from CIExpert

    You will be able to view the status of your assessment within CIExpert.  When ready to complete the application form, click Apply Now   Click Apply Now to be redirected to straight to the provider website to comp...