Articles
Why am I unable to add a fund to a holding?
When creating a holding in Synaptic Pathways, the system will check whether the fund you are adding is available for investment. If you receive a message when adding a fund to a holding (see below screenshot) this could be either: The fund is no...
Homepage
See below for key areas on the Synaptic Pathways Homepage: ...
Creating a Contact
Create a new contact by navigating to Contact in the top toolbar: Select the drop down arrow to create a new contact: Complete the details of your client: When entering the birthdate, start by selecting the year, month and day: ...
Contact Page
See below for key areas of Synaptic Pathways Contact page:
Risk Rate Holding
This article is a continuation of Off-Platform Holdings - Performance Risk rate a holding through the Risk Rate Holding button at the top right of the screen: Once risk rated, the rating can be found next to the current value at the t...
Creating an Off-Platform Holding
Holdings can be found within a Contact record. Create a New Contact or load an existing record: This will open the contact record. Click into the Holdings tab and click New under the Off-Platform Holdings area: Enter the details o...
Off-Platform Holdings - Underlying Assets
This article is a continuation of Creating an Off-Platform Holding . To add underlying assets to a holding, click into the Underlying Assets tab: Click New Complete the details of the asset. Either leave Underlying asset type to All o...
Off-Platform Holdings - Contributions
This article is a continuation of Off-Platform Holdings - Underlying Assets To add contributions to an Off-Platform Holding. Click New in the Contributions area: Select either Regular, Single or Transfer: Complete the details of the Con...
Off-Platform Holdings - Withdrawals
This article is a continuation of Off-Platform Holdings - Contributions Add Withdrawals to a Holding by selecting New: Select Regular, Single or Transfer: Complete the details of the Withdrawal: Once the fields are complete...
Off-Platform Holdings - Performance
This article is a continuation of Off-Platform Holdings - Withdrawals The Performance tab lists all valuations done (manual or through electronic valuations) against the holding. For more information on the valuation, click into the Performa...
Off-Platform Holdings - Settings
The Settings tab will include Product Charges, Growth rates and Adviser Fees. Adviser Fees will only be available for user defined/custom holdings. For more information, see article Generic Holdings - Charges ...
Off-Platform Holdings - Holding Report
Navigate into the holding: To create a Holding Report , click on the drop down arrow on the top right of the screen: Select Holding Report: Choose to include Plan Factsheets and Submit: The report will include: Client deta...
Creating a Platform Holding
This article is a continuation of Risk Rate Holding Create a New Contact or load an existing record: This will open the contact record. Click into the Holdings tab and click New under the Platform Holdings area: Enter the detail...
Platform Holdings - Holdings
This article is a continuation of Creating a Platform Holding . Once created, add holdings within the Holdings tab: Click New Complete the details of the holding: When complete, Save This will take you to the hold...
Platform Holdings - Underlying Assets
This article is a continuation of Platform Holdings - Holdings To add underlying assets to a holding, click into the Underlying Assets tab: Click New Complete the details of the asset. Either leave Underlying asset type to All or use...
Platform Holdings - Contributions
This article is a continuation of Platform Holdings - Underlying Assets To add contributions to an Platform Holding. Click New in the Contributions area: Select either Regular, Single or Transfer: Complete the details of the Contributio...
Platform Holdings - Withdrawals
This article is a continuation of Platform Holdings - Contributions Add withdrawals to a Holding by selecting New Select Regular, Single or Transfer: Complete the details of the Withdrawal: Once the fields are complete, Sa...
Platform Holdings - Performance
This article is a continuation of Platform Holdings - Withdrawals The Performance tab lists all valuations done (manual or through electronic valuations) against the holding. For more information on the valuation, click into the Performanc...
Platform Holdings - Settings
The Settings tab will include Product Charges, Growth rates and Adviser Fees. Adviser Fees will only be available for user defined/custom holdings. For more information, see article Generic Holdings - Charges ...
Platform Holdings - Holding Report
Navigate into the holding: To create a Holding Report , click on the drop down arrow on the top right of the screen: Select Holding Report: Select sub-holdings to include in the report and choose to include Plan Factsheets. Submit...
Creating a Generic Holding
Create a New Contact or load an existing record: This will open the contact record. Click into the Holdings tab and click New under the Off-Platform or Platform Holdings area: As we are creating a generic holding, the provider/prod...
Generic Holdings - Contributions
This article is a continuation of Creating a Generic Holding To add contributions to a Generic Holding, click New in the Contributions area: Select either Regular, Single or Transfer : Complete details of the contribution: ...
Generic Holdings - Withdrawals
This article is a continuation of Generic Holdings - Contributions Add withdrawals to a generic holding by selecting New: Select Regular, Single or Transfer : Complete the details of the withdrawal: Once the fields are c...
Generic Holdings - Underlying Assets
This article is a continuation of Generic Holdings - Withdrawals To add underlying assets to a generic holding, click into the Underlying Assets tab: Click New Complete the details of the asset. Either leave Underlying asset type to ...
Generic Holdings - Cash Accounts
This article is a continuation of Generic Holdings - Underlying Assets Add cash account details under the Cash Account tab within a generic holding: Click New Complete details of the cash account and Save Note: Only the Account Na...
Generic Holdings - Assets
This article is a continuation of Generic Holdings - Cash Accounts To add assets to a generic holding, click into the Assets tab: Click New Complete details of the New Asset and Save The asset will be listed within the ...
Generic Holdings - Performance
This article is a continuation of Generic Holdings - Assets The Performance tab lists all valuations completed (manual or through electronic valuations) against the holding. For more information on the valuation, click into the Performance I...
Generic Holdings - Charges
This article is a continuation of Generic Holdings - Performance Charges information can be added to Generic Holdings through the Charges tab: Enter the Headline Product Charges % The Override Defaults button will be greyed out if t...
Generic Funds - Creating a Fund
Generic funds can be created under all holding types, including generic holdings. This allows you to create a fund that is not available on the FE fundinfo database and can be used in research you create in Synaptic Pathways. Navigate to the holdi...
Generic Funds - Asset Class
This article is a continuation of Generic Funds - Creating a Fund Once the fund has been created, you will need to navigate back into the fund to set the Asset Classes: Click into the fund: Click into the Asset Class tab: Modify Al...
Generic Funds - Editing a Fund
This article is a continuation of Generic Funds - Asset Class Edit details of a generic fund through the Holdings> Underlying Assets area: Either click into the Fund or use the drop down arrow to the right of the fund. Editing a fund withi...
Generic Funds - Deleting a Fund
This article is a continuation of Generic Funds - Editing a Fund Delete a Generic Fund either from the underlying assets screen or within a fund. Underlying Assets Area Click into the drop down arrow to the right of the fund: Delete ...
Creating a Special Deal on a Contact record
Client special deals will be used above firm, network and portfolio deals. They are created within the Contact record. Navigate to the contact record: Navigate into the Special Deals tab: Click the New button: Select Platforms o...
Fund Validation on a Product
When adding a fund to a Holding in Synaptic Pathways, the system will validate the fund. You will receive a message in red below the fund if it is not supported on the product. Navigate to the Underlying Assets tab and click New Complete d...
How do I configure the Contacts tab to only view my clients?
List Views can be configured within Synaptic Pathways. In this article, we will take you through cloning an existing view & creating multiple views to show the information you require. All list views default to recently viewed records. Creating ...